Frequently Asked Questions

Each device uses secure Wi-Fi encryption standards for a straightforward setup. The SmartPetLaviax app guides you through the pairing process step by step.

Yes, the SmartPetLaviax app allows real-time adjustments to feeding times and portion sizes, offering full control even when you’re away from home.

All activity data syncs to your device and remains available in the app, even without an internet connection, ensuring continuous monitoring.

SmartPetLaviax implements motion and collision detection protocols to prevent injury, with automatic shutdown features when unusual behavior is detected.

Devices can recognize individual profiles through RFID-enabled collars or unique activity signatures, adapting routines to each pet’s needs.

Yes, our Swiss support team operates Monday to Friday, providing assistance via email and phone during local business hours.