Terms of Service

Welcome to SmartPetLaviax, accessible at smartpetlaviax.com. These terms govern your use of our services, information products, and goods. By accessing our site or making a purchase, you agree to these terms. Effective as of January 1, 2025.

1. General Provisions

SmartPetLaviax provides advanced AI Smart Pet Devices designed to enhance your pet care experience. Our address is Rämistrasse 101, 8092 Zurich, Switzerland, and our phone number is +41762385953. Our Business ID is CHE-986.141.909.

2. Professional Services

We offer consultation, setup assistance, and technical support related to AI Smart Pet Devices.

• Scheduling: Book a session via the contact form. Cancellations made at least 48 hours before the scheduled time qualify for a full refund processed to the original payment method within 14 days of approval. You may transfer your booking to another available slot by notifying us at least 24 hours before the session. All sessions conducted or cancelled less than 24 hours before the start are non-refundable due to resource allocation.
• Support Packages: Subscriptions to our support packages are billed at the start of each period. Upon request made before activation, you may opt for a full refund or switch to another package. All activated support subscriptions are non-refundable as they grant immediate access to expert resources.

3. Information Products

Our digital offerings include guides, tutorials, and video courses on AI Smart Pet Devices.

• Access and Delivery: Information products are available instantly after purchase.
• No Cancellation After Access: Once access credentials have been provided, no refund is available due to the irreversible nature of digital delivery. Please review product descriptions carefully before purchase. If technical issues prevent access, contact us via the contact form, and we will work to resolve the issue promptly.

4. Goods and Physical Devices

We ship AI Smart Pet Devices and related accessories.

• Shipping and Risk: Items leave our facility within 5 business days. Risk of loss passes to you upon shipment.
• Defect or Damage: Inspect your shipment upon arrival. If you find a defect or damage, notify us within 7 days. We will arrange for the item to be shipped back at our expense. Once received and verified, we will issue a refund of the purchase price as credit to your original payment method within 14 days of confirmation or dispatch a replacement at your choice.

5. Refund Policy

Our goal is your satisfaction. Details by category are outlined above. All refund requests must be submitted via our contact form. Approval times may vary but typically occur within 5 business days of the request.

6. Amendments

We may update these terms at any time. Changes take effect upon posting at smartpetlaviax.com. Continued use after revisions constitutes acceptance. Last updated January 1, 2025.

7. Contact Information

If you have questions or need assistance, reach us at:

Address: Rämistrasse 101, 8092 Zurich, Switzerland
Phone: +41762385953
Business ID: CHE-986.141.909